Activate Waterford

Had my son's birthday party in Activate today. There was 13 kids including the birthday boy. While serving food they didn't bring food for 3 kids, and served it later. Finally when I went to pay they took 14 kids pay from me. When I enquired about this the girl at the front desk told I ordered for extra food portions that's why. When the manager came to the area, he noticed me talking to the girl at the reception. He said its fine and gave me back , the extra money taken for 1 child. I heard the girl at the reception telling the manager, there were 15 kids , and 2 extra food were served. I told them I don't want to take the money back, unless they check the camera and make sure there was only 13. Manager told its OK. But I still feel like , they gave me the money back as an offer, instead of an entitlement. It's 21.50 for one child. The manager and all the staff were really nice and helpful, but that girl at the reception wasn't pleasant at all all along and wasn't nice to deal with. I want to give 5 star review, but each and every staff is responsible for a business. She should change her attitude. I don't usually go in and write review for anything, but I felt like a thief today , by the way she pictured me to the manager, saying there was 15 and I purposely didn't include 2 kids to scam them. 1 staff can ruin the entire business, as I am never going back there anymore. I took lots of videos and photos of the kids while they were there, which clearly shows 13 kids. I still suggest activate as a good place for kids and the person who helped the kids with laser tag was so helpful.

Was here just a few hours ago with child HUD friends for some bowling a great spot for some fun don't miss out build lots of fun memories 😀

Update: things seem sorted, as I’ve been there a couple of times in the last weeks and the staff has been actively monitoring the age limit of the area. With that, it’s a very nice place to bring your kids for some play time. Went for the soft play with my 2yo kid a few times. The place is nice and completely cushioned, but not safe for the target age group at all, given all the older than 1-4yo kids and teenagers that play there, mostly unsupervised. They throw balls at smaller kids and provoque them, no one cares. Happened every single time I’ve been there, as there’s no access control to the 1-4yo area.

Took 8 year old son to the climbing wall here yesterday and it was amazing, the girl working there was a brilliant instructor, really encouraging and enthusiastic, highly recommended, great spot

Had my daughter's 9th birthday party there last night and the kids had an absolute blast. They were really wound up and very loud! Amidst it all, the staff took it in stride, were very professional and brilliant with them. I was impressed too with the efficiency of getting 15 kids into holsters and on the climbing wall with lots of turns. Thank you to Conor for managing a great party. Much appreciated.